MAINTENANCE: UOAM

Downtime expected for router upgrades and network maintenance expected downtime is to be 4 - 6 hours for updates and network

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ISSUE: UOAM

We’re currently experiencing high ping times and packet loss in our UOAM. network Engineering has been contacted and they are working toward a resolution.

We appreciate everyone’s patience during this network event.

Update: 5/29/2009: Network connectivity is still be compromised and network Engineering working on this issue
again

We appreciate everyone’s patience during this network event.

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ISSUE: London, England

We’re currently experiencing high ping times and packet loss in London, England. network Engineering has been contacted and they are working toward a resolution.

We appreciate everyone’s patience during this network event.

UPDATE: May 12, 2009 @ 08:05 EDT

The high ping times and packet loss in London has been attributed to a rather large DDOS attack. This attack wasn’t targeting any of our servers, but it did effect us and other clients with the same provider.

Network Engineering has been able to block the attack and service should get back to normal shortly.

We appreciate everyone’s patience and understanding during this DDOS event.

UPDATE: May 12, 2009 @ 14:25 EDT

For a while the attack in London seemed to have been handled, but now the DDOS Attack has stepped-up in scale, continuing to effect the entire network in London. Network Engineering in London is continuing to fight the attack, but as of this time the attack is very deliberate and not ceasing.

Network Engineering is working diligently to get the attack under control, but unfortunately DDOS attacks are very easy to perform yet very difficult to truly work around in our core business (latency sensitive application hosting). As we receive updates we will update everyone.

We truly appreciate everyone’s patience and understanding during this continued DDOS Attack of the London Network.

UPDATE: May 12, 2009 @ 15:25 EDT

To help everyone get more usable service, we have *TEMPORARILY* brought up all London Servers in Amsterdam, Netherlands. This is only a *TEMPORARY* change. The servers will be moved back to London after the current DDOS situation to that location ceases.

Such a move (moving an entire location to another location) puts a strain on the target location. It looks as though Amsterdam, Netherlands will be able to handle the load, but should an issue arise in Amsterdam because of load, we will need to shutdown the TEMPORARY London servers to ensure quality of service in Amsterdam.

Here are the *TEMPORARY* IP Addresses. The hostnames *WILL NOT* get you to the TEMPORARY servers in Amsterdam. You will need to use the actual IP Addresses to reach the TEMPORARY servers:

lon01.mmoghosting.com … 75.102.59.25 lon02.mmoghosting.com … 75.102.59.26 lon03.mmoghosting.com … 75.102.59.27 lon04.mmoghosting.com … 75.102.59.28 lon05.mmoghosting.com … 75.102.59.29 lon06.mmoghosting.com … 75.102.59.30

Thanks,

MMOG Hosting, LLC
www.mmoghosting.com

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MAINTENANCE: Hosting Infrastructure

We are scheduling a maintenance window for our Web Hosting data center on Wednesday, May 13, 2009, between 12:01am and 8:00am CDT. The entire data center will be migrated to new network hardware infrastructure during the maintenance window. There will be no required changes to any IP Addresses. However, during this maintenance window access to the following services may be hindered:

* MMOG Hosting Web Sites
* Ventrilo Control Panel
* Billing/Support
* Customer Web Sites
* DNS Servers (which *may* cause you to not be able to connect to your Ventrilo Servers)

This maintenance will increase capacity for our ever-growing community.

Thanks for your understanding while we work through this Scheduled Maintenance Event.

Thanks,

MMOG Hosting Support

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MAINTENANCE: Dallas, TX

Network Engineering will be performing an IOS upgrade on the core network switching in Dallas, Wednesday, April 15th at 5AM EST. During the course of this upgrade, the network will lose connectivity for approximately two minutes.

We appreciate everyone’s patience during this maintenance event.

Thanks,

MMOG Hosting, LLC
www.mmoghosting.com

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ISSUE: Chicago, IL (chi02)

chi02’s physical server is experiencing sporadic reboots. To help ensure continued uptime this evening, we are in the process of failing over chi02’s servers onto another server. This process will cause another brief outage while the servers are brought up.

We apologize for the issue and appreciate everyone’s patience during this server issue.

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ISSUE: London, England

We’ve received a couple reports of connection issues to London. We’ve contacted Network Engineering to check if they see an issue while we wait on WinMTR data from the people that have reported the issue.

Thanks for your patience during this Network Event.

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ISSUE: San Jose, CA Outage

The San Jose, CA Data Center is experiencing a wide-spread Network Issue. Network Engineering has been notified and they are working to resolve as soon as possible.

We appreciate everyone’s patience during this network event.

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ISSUE: SAN JOSE, CA

We’re currently experiencing a network issue in the San Jose Data Center. We’re working with Network Engineering to investigate and resolve as soon as possible.

We appreciate your patience during this Network Event.

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